Vercel · 9 hours ago
Customer Success Engineer, West
Remote - United States
Full-time
Remote
Mid Level
$100K/yr - $140K/yr
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Responsibilities
Solving interesting cases for Vercel customers.
Troubleshooting customer issues alongside our engineering team.
Working with other Vercel teams to provide advice and assistance, both internally and externally.
Developing and improving internal tools alongside engineering.
Specializing in a few product areas and owning that within the team.
Improving existing, and identifying new, internal documentation, processes and policies.
Assisting Customer Success Managers with Enterprise requests.
Qualification
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Required
Excellent communicator who's able to earn customers' trust and understand technical problems quickly.
Frontend development experience with Next.js.
Understanding of modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS.
Ability to explain technical concepts clearly to others.
Enjoy engineering solutions to resolve root causes of recurring problems.
Experience with incident management and procedural communication.
Exceptional communication skills.
Comfortable working with a fully remote, globally distributed team.
Passion to deliver a customer experience second to none.
Availability to work within a weekend and on-call rota.
Preferred
Experience with CDNs and a good understanding of caching techniques.
Work with monorepos and/or custom, complex CI/CD pipelines.
Prefer to work a Saturday to Wednesday or Wednesday to Sunday schedule.
Benefits
Great compensation package and stock options.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
Remote Friendly - Work with teammates from different time zones across the globe.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Company
Vercel
Vercel's frontend cloud gives developers frameworks, workflows, and infrastructure to build a faster, more personalized web.
Founded in 2015
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$563MKey Investors
AccelNotable CapitalBedrock
2024-05-16Series E· $250M
2021-11-23Series D· $150M
2021-06-23Series C· $102M
Leadership Team
Guillermo Rauch
CEO & Founder
Malte Ubl
CTO
Recent News
2024-11-06
2024-06-04
2024-05-27
Company data provided by crunchbase
