Tanium · 4 days ago

Associate Support, Technical Account Manager

Western US, Remote

Full-time

Remote

Entry Level

$45K/yr - $130K/yr

1+ years exp

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Comp. & Benefits

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Responsibilities

Triaging, managing and solving reported customer issues and cases.

Assisting customers with Tanium platform/module upgrades

Working with other Support TAMs (STAMs) to assist with their assigned cases

Able to work flexible shifts and on-call schedules to ensure availability for customer issues

Tracking activity, documenting root cause, and reporting

Testing and troubleshooting the Tanium platform and customer environmental issues with a goal of becoming a subject matter expert.

Testing Tanium and providing feedback to Engineering teams on how we can improve the overall customer experience

Document best practices

Participating in Technical panel interviews for STAM candidates as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SecurityOperationsScriptingProgrammingTanium experienceComplex troubleshootingTechnical support experienceGoogle IT Support CertificateCISSPMCSEA+/Security+/Network+Endpoint SecurityEndpoint SupportIncident ResponseSystems ManagementUtility ScriptingBashPowerShellVBScriptPython

Required

BS degree in Computer Science, MIS, or related field - or relevant and equivalent work experience

1-3 years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming - or previous Tanium experience

Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules

Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others

Aptitude for comprehending complex troubleshooting

Good judgement: understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency over time

Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues

Preferred

Prior customer/technical support experience and knowledge

Hands-on Tanium experience

Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)

Experience/certification/education in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python)