Nutrisense · 3 days ago
Customer Support Specialist - Missouri
Springfield, MO
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Provide outstanding customer support through email, chat, and phone, ensuring every interaction feels personal and valued.
Troubleshoot technical issues with confidence and creativity, delivering clear, actionable solutions to customers.
Handle billing inquiries and payment issues with precision, turning challenges into seamless resolutions.
Build meaningful relationships with customers through empathetic communication, ensuring their needs are heard and addressed.
Collaborate cross-functionally with product, engineering, and operations teams to drive continuous improvement in service and offerings.
Leverage customer feedback and insights to proactively enhance the member experience and identify opportunities for innovation.
Qualification
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Required
1+ years of experience in customer support or a related field, with a passion for solving problems and supporting customers.
Proficiency in customer support software and tools, with the ability to quickly learn new technologies and systems.
Exceptional problem-solving and troubleshooting skills, with a creative approach to identifying solutions and resolving issues.
Outstanding verbal and written communication abilities, ensuring clarity, empathy, and professionalism in every interaction.
Thrives in fast-paced, dynamic environments, staying adaptable and focused as priorities shift and challenges arise.
Solid understanding of billing and payment processes, with a knack for handling complex inquiries with ease and accuracy.
Proven ability to work independently in a remote environment, demonstrating strong self-motivation, time management, and accountability.
Experience working in a startup environment, showcasing adaptability, initiative, and comfort in navigating ambiguity and rapid change.
Excellent proficiency in spoken and written English, with the ability to communicate clearly and effectively.
Preferred
CEFR score of C1 or better in spoken and written English.
Availability to work US time zone hours, including weekends.
Benefits
100% Remote Environment - No strings attached - We encourage our employees to travel and experience life as they see fit
Flexible PTO
Work From Home Reimbursement
Health & Fitness Reimbursement
Company
Nutrisense
NutriSense is a metabolic health platform that combines real-time monitoring with personalized dietitian coaching.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$31.45MKey Investors
1315 CapitalTechstars
2022-07-13Series A· $25M
2021-09-13Seed· $3.8M
2020-11-10Secondary Market· Undisclosed
Leadership Team
Alex Skyrl
Co-Founder & CEO
Ivan Spogreev
Director Of Engineering
Recent News
Davidovs Venture Collective
2023-09-25
Labor Capital
2023-09-07
techblogwriter.co.uk
2023-06-27
Company data provided by crunchbase
