200+ applicants

Company

Norwegian Cruise Line Holdings Ltd. · 3 days ago

HR Manager - Oceania Cruises - Shipboard

Miami, FL

Full-time

Remote

Mid, Senior Level

5+ years exp

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Actively Hiring

No H1B

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Responsibilities

Leading, coordinating, and implementing management and crew training

Supporting managers in the reinforcement of crew related policies and procedures

Maintaining a productive and supportive professional working partnership with the onboard Senior Management and colleagues at all times

Leading and supporting employee recognition programs and Employee Service Awards

Maintaining documents and data required for talent management and human resources administration

Maintain proper Crew Welfare presence and execution as per approved policy

Maintaining operational continuity with a systematic and consistent handover procedure for replacement Human Resources Manager

Demonstrates genuine concern for guests’ wellbeing at all times

Pro-active approach to problem solving

Communicates regularly with onboard Management regarding needed crew related issues and any needed training requirement thereby fostering a pro-active approach

Supports HODs in the reinforcement of all personnel standards, policies, training as well as any issues, following up as required

Is out 'on the floor' on a daily basis and visible and approachable to managers and crew, also observing service standards and crew whilst at work

Evaluates and makes recommendations for the modification of Human Resource related policies

Recommends and implements OCI policies relating to onboard promotion, succession planning, and cross training, and assists and provides guidance to all HODs in regards to promotions to ensure that they are fair and based on objective performance

Helps to coordinate all formal disciplinary warnings conducted onboard, regardless of department. Ensuring that all allegations are investigated, that management is well informed of all relevant information/facts and that a fair hearing is conducted to protect the interests and rights of both the Company and the crewmember

Provides management with employee counseling as required, following up on disciplinary situations, ensuring that any required training is carried out by the relevant person

Ensures that all crew are evaluated in line with Company’s Performance Review Policy. Assisting and providing guidance to HODs for any performance review issues, as well as reviewing all evaluations prior to being issued to crewmembers (for both OCI and ICS)

To be present at all Do Not Rehire evaluations issued within OCI and ICS departments

Communicates standards of performance to employees

Organizes the Employee of the Month event as per procedure

Recommends and implements approved incentive programs for crew (Employee Service Awards)

Conducts and oversees the completion of TOTC as per policy, arranges for 'guest speaker' if needed

Ensures monthly welfare meetings are carried out as per Crew Welfare Policy

Supports and generally oversees the coordination of all crew welfare activities

Coordinates the Crew Welfare Activities schedule with the upcoming hosting department

Attends sign on crew meetings as needed and assists with sign on procedures when more than 10 crew members

Attends sign off meeting for debarking crew and assists with sign off procedures when more than 10 crew members

Assists Crew Purser with the physical Crew Clearance Procedures as required, particularly within US and Canadian Ports

Performs all other duties as requested by Master

Required to attend all written disciplinary hearings onboard and be informed of any counseling situations, resignations or emergency leaves prior to any action being taken. Also ensure that all onboard senior managers are also fully informed of all proceedings as required

Ensures that the required paperwork is completed correctly and that accurate minutes, statements and other paperwork is collected, logged and distributed as per company policy in a timely manner to onboard and shore side personnel

Attends SHOM and SSMM meetings, thereby bringing up issues, ideas and recommendations for further improvement

Attends Cabin Inspections as per policy

Maintains records of training participation in the shipboard electronic filing system

Assists and ensures that all OCI department heads conduct performance reviews of their employees as per company policy (for SSSL crew, refer to SSSL Human Resource Manual section 10) and within set deadlines, and uploads the final signed reviews in shipboard electronic filing system under the relevant crew member’s profile

Prepares Cruise Training Schedule for all training sessions for the upcoming cruise in cooperation with HODs, Safety Officer, SECO, Environmental, and Doctor

Prepares HRM cruise end report

Stays up to date with the contents in the OCI SOP Manual, ICS manual, ITF agreements and all other onboard employment contracts

Ensures accurate records of personnel related matters are maintained

Ensures Crew Birthday Cards and Birthday list are created and distributed/communicated by Crew Administrator each month as per company policy

Prepares standard Human Resources handover report, completes inventory sheet as well as organized data files upon completion of contract in order to provide a smooth transition period of his/her replacement

Ensures that positive Guest Comment Cards are sent out as per procedure and comments are effectively communicated to all crew in the crew areas

Training needs resulting from negative trends are identified and appropriately implemented

Is familiar with all training materials and training tools and ensures that they are being used effectively. Promotes awareness of same to the HODs

Works with the Safety Officer, Staff Captain, ENVO, SECO, and Doctor to maintain a weekly update of a published, complete ship’s training schedule covering a period of at least one cruise

Creates and distributes participation rosters for each training sessions (except safety, security, environmental, and medical trainings) and ensures attendance entry into the shipboard filing electronic system

Facilitates and ensures training of all shipboard employees according to OCI standards and requirements is maintained: + Welcome Induction 1 and 2 + The Oceania Your World Service + Prevention of Harassment Training + Code of Ethics Training + Anti-Bribery Training + Certified Management Training + Welcome Breakfast + Performance Reviews (part of FOL) 1 and 2

Provides flexible training schedules for those who are unable to attend the regular training sessions

Assists HODs with incorporating Service standards of behavior in daily work by making him/herself visible in various working areas of the ship on a regular basis

Provides refresher courses whenever deemed necessary

Evaluates and recommends modifications of existing training programs and assists with the development of new OCI training programs

Facilitates, coordinates and assists with implementation of new OCI training programs for continuous improvement

Manages and facilitates cross training requests in line with company policy

Ensures that all new employees complete the training programs as per OCI standards

Monitor the practical application of the Company's policy, procedures and instructions

Immediately report to the Master of any known instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement

Member of the Shipboard Senior Management Meeting SSMM, as described in

Member of the Shipboard Safety Committee SSC, as described in

Participate in crew and passenger safety drills according to instructions from ship’s command

Comply with company safety and pollution prevention regulations

Qualification

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MS Office SuiteFidelio CruiseMXPOutlook EmailHuman Resource DevelopmentBusiness AdministrationPsychologyTraining ManagementShipboard ExperiencePlatform SkillsMotivational Techniques

Required

Higher College or University Diploma/Degree in Human Resource Development, Business Administration, Psychology, or related field

At least 5 years’ related experience in a management human resource / training capacity which may substitute for the education requirement at an equivalent rate

Previous shipboard experience required

Be a model for OCI human resources, guest service, and professional appearance standards

Be a self-starter and able to target service and HR priorities, take action and exhibit excellent follow up

Maintain a trusted profile with Heads of Departments as a pro-active and flexible support person

Be able to perform well under pressure and in an international environment

Be able to energize training programs through excellent platform skills and motivational techniques

Be able to conduct and follow structured training programs

Have excellent administrative, computer and organizational skills along with attention to timeliness and detail

Have an outgoing and approachable personality welcomed by crew, managers, and guests

Be able to target opportunities for service improvement through training and coaching

Have excellent appearance and excellent social skills

MS Office Suite