Zepz · 4 days ago

Payment Operations Manager [Latin America]

USA

Full-time

Remote

Mid Level

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Responsibilities

Independently own strategic performance management of the Zepz payout partner network (aggregators, banks, telcos) in Latin America

Own performance-monitoring for key payout metrics, including identifying and investigating issues until they are fully resolved – such as delivery speed delays, high failure rates, route instability, and unexpected technical issues

Pursue and support new payment opportunities and optimizations to improve performance - such as improvements to API error-handling and exploring API services we’re not utilizing

Regularly work cross-functionally with other Zepz teams (Product, Engineering, Business Development, Finance)

Regularly write your own SQL queries and conduct independent data analysis

Qualification

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SpanishSQLData analysisRelationship managementAPI services

Required

You are fluent in Spanish (written and spoken)

You have advanced SQL expertise, experience performing regular independent data analysis and presenting your findings in a comprehensive, straightforward manner

You have third-party relationship management experience with payment processors, and a natural ability to build rapport and collaborate to successful outcomes with senior stakeholders/colleagues

You are comfortable + excited to work asynchronously + independently in a remote team environment

You are a self-starter, take initiative, self-manage, and require little day-to-day direction to be successful

You are a world-class prioritizer - you can quickly take a long list of priorities and stack rank them based on what’s most important to do first, and why (using data to back up your prioritization)

You are comfortable working in ambiguous, fast-paced, and quickly changing contexts

You don’t stop asking 'why' until you understand the root cause of an issue

You develop solutions from first principles – 'what is the best way to do this' rather than defaulting to what has been done before

You are results-driven and not afraid to roll up your sleeves to get things done no matter the task