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Company

IQVIA · 3 days ago

Senior Client Services Manager

Old Lyme Shores, CT

Full-time

Remote

Mid, Senior Level

$53K/yr - $88K/yr

1+ years exp

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AnalyticsHealth Care

H1B Sponsor Likely

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Responsibilities

Develop project timelines and enter them into project management system, manage internal departments to meet timelines, and deliver all project pieces on time and with high quality.

Lead and direct work across client accounts, providing proactive problem solving and productive solutions both internally and externally.

Adhere to all standard operating procedures and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs.

Develop and maintain effective working knowledge of disease state and client product

Manage project and promotional activities on behalf of client including, but not limited to, PowerPoint presentations, digital content, advisory boards, panel discussions, and hosted speaker events.

Ensures overall quality, quantity, accuracy, timeliness and tracking of all project deliverables.

Assist with the development, writing, and communication of project plans, project recommendations and presentations.

Participate in short and long-term strategic and tactical planning at both client and organization levels.

Use and/or direct internal team members to deliver project pieces that meet client goals and exceed expectations around quality, visualization, scientific content, and timeliness.

Ensure consistent pull through of client branding elements in sales tools, collateral and visual aids, and proposals.

Manage faculty recruitment, engagement, and relationship on behalf of clients.

Provide added value to clients through critical thinking that drives strategic pull-through

Proactively contribute to the development of new business development and internal idea generation.

Maintain regular contact with client to ensure expectations are met.

Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings

Synthesize client feedback for implementation by project team members.

Collaborate with internal project team members and departments including Scientific Services, Interactive, and Marketing to ensure client expectations are being met.

Track and report on all opportunities, key milestones, support requirements, etc.

Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.

Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.

Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.

Provide data, decisions and delivery of services in support of client, project and community success.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client RelationsBrand ManagementProject ManagementMicrosoft OfficeBasecamp

Required

Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science plus 1-3 years of direct experience.

Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.

Strong organization, time management, and project management skills.

Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.

Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.).

An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.

Great team player with a strong drive and willingness to take initiative.

Preferred

Experience with Basecamp or similar project management systems.

Benefits

Incentive plans

Bonuses

Health and welfare and/or other benefits

Company

IQVIA

Glassdoor

3.9

IQVIA provides analytics, compliance, and management solutions to the life sciences industry.

Founded in 1982

Danbury, Connecticut, USA

10,001+ employees

https://www.iqvia.com

H1B Sponsorship

IQVIA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (218)

2022 (199)

2021 (286)

2020 (197)