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Company

Guidehouse · 3 days ago

Associate Director, ServiceNow

District of Columbia, United States

Full-time

Remote

Director/Executive

$144K/yr - $217K/yr

7+ years exp

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AdviceConsulting

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Translate complex business requirements into technical designs and solutions using ServiceNow.

Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices.

Provide technical expertise and guidance to the ServiceNow development team.

Stay current with ServiceNow products, features, and industry trends to drive innovation.

Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.

Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy.

Direct and monitor all aspects of the ServiceNow implementation.

Responsible for quality assurance for all ServiceNow projects.

Conduct reviews of functionality developed by ServiceNow development team and perform testing.

Ensure the security, scalability, and maintainability of ServiceNow solutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowServiceNow certificationsSoftware Development LifecycleITSMITOMHRSDSPMAgile environmentProject Management roleAgile certificationsSCRUM certificationsSAFe certificationsPMP certification

Required

7 years of ServiceNow experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD) and experience serving in an Architect and/or Project Management role.

Bachelor’s degree in Computer Science, Engineering, or related field.

U.S. Citizenship with the ability to obtain a Public Trust clearance.

Experience with Software Development Lifecycle methodologies, deliverables, and controls.

Excellent verbal and written communication skills.

Expertise implementing multiple ServiceNow modules, preferably ITSM, ITOM, HRSD, and/or SPM.

Experience working in an Agile environment.

Strong analytical, problem-solving skills.

Ability to work effectively in a team environment.

Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.

Desire to learn, grow, and seek increased responsibility.

Ability to self-direct, prioritize, and manage multiple tasks and demands.

Heightened attention to detail when developing technical solutions.

Preferred

Agile, SCRUM or SAFe certifications.

PMP certification.

Experience in driving business development activities and leading all aspects of winning federal proposals, with proven ability to generate new wins and revenue for your company.

Prior managerial experience in leading and supporting a remote workforce.