Medix Technology ยท 3 days ago
Technical Support Specialist
United States
Full-time
Remote
Entry Level
$23.50/hr - $24/hr
2+ years exp
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Responsibilities
Responsible for answering members' calls, emails, and live chats regarding Technical Issues, Support, and other issues related to product.
Build positive relationships by going above and beyond with customer service, ensuring that all questions and issues are handled appropriately.
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Identify and escalate priority issues that need immediate attention via established workflows
Provide support to our Expert users on our proprietary application
Track issues through a ticket queue and ensure prompt resolution
Responsible for meeting established performance metrics
Other duties as assigned
Qualification
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Required
Exceptional customer service skills
Ability to type 50+ WPM
Proficiency with Mac OS, and Windows
Understanding and familiarity with cloud based platforms: Google GSuite, Box, Jira, Salesforce, AWS and Atlassian tools.
Strong prioritization skills to ensure the highest levels of support to the business and each user
Effective communication skills with the ability to translate technical terminology to simple terms
Ability to think critically and conduct root-cause analysis
Experience working in a fast-paced, ambiguous, and technical environment
Must be able to conduct video meetings
Working on holidays, weekends, evenings, and being on-call may be part of the shift.
High school diploma or equivalent.
At least two years related experience required.
Terrific deskside manner; and an ability to support users
Company
Medix Technology
Medix Technology is the talent solutions provider and strategic tech consulting force, specializing in helping clients with their digital transformation needs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Patty, MD
Chief Medical Informatics Officer
Company data provided by crunchbase
