Ecosystems.io · 3 days ago

Senior Value Consultant

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Maximize your interview chances

Information TechnologySoftware

Growth Opportunities

Insider Connection @Ecosystems.io

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Strategic Account Leadership: Lead and manage multiple high-priority client accounts, working closely with high-level stakeholders, strategic marketing, and sales teams to ensure seamless execution and alignment with client business objectives. Provide expert-level guidance and thought leadership on how our solutions can drive measurable success.

Stakeholder Management & Relationship Building: Cultivate and sustain strong, long-term relationships with key stakeholders, ensuring a deep understanding of their strategic goals and objectives. Act as a trusted advisor, advising clients on best practices and offering proactive solutions to meet their evolving business needs.

Account Growth & Expansion: Identify and capitalize on new business opportunities within existing client accounts, including upselling and cross-selling opportunities that align with clients' evolving needs. Leverage insights from performance data to make informed recommendations that drive account expansion.

Client Retention & Renewal Strategy: Develop and implement comprehensive client retention strategies that foster long-term loyalty and maximize renewal rates. Lead the renewal process, ensuring clients are consistently satisfied with our solutions, with a focus on enhancing their experience and return on investment.

Performance Analysis & Continuous Improvement: Monitor key performance indicators (KPIs) such as adoption rates, usage data, and customer satisfaction metrics. Analyze trends to identify areas for improvement and collaborate with clients to optimize their use of our products/services, driving continuous value delivery.

Client Enablement & Onboarding: Oversee the successful onboarding of new clients, ensuring smooth implementation and adoption of our solutions. Design and deliver targeted workshops and training sessions that empower clients to realize the full potential of our offerings from day one.

Cross-functional collaboration: Work cross-functionally with internal teams—product, engineering, and support—to ensure client needs are met, issues are promptly addressed, and any product/service enhancements are aligned with client expectations.

Mentorship & Team Leadership: Mentor junior consultants and support their professional development by providing guidance, feedback, and opportunities for growth. Lead by example in fostering a collaborative and results-driven team environment.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Stakeholder ManagementStrategic Account ManagementClient Relationship ManagementFacilitating WorkshopsB2B ExperienceClient Onboarding