DMW&H · 6 days ago
Customer Support Engineer
United States
Full-time
Remote
Entry Level
$60K/yr - $80K/yr
1+ years exp
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Hiring Manager
Lindsay Dobbins
Insider Connection @DMW&H
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Responsibilities
Field incoming support requests via telephone and e-mail in a courteous and professional manner.
Modify PLC and/or software programs as needed for issue resolution or material handling adjustments.
Ability to prioritize support requests.
Build rapport and elicit problem details from customers.
Record, track, and document problem-solving process, including all decisions made, and actions taken, through to final resolution.
Use remote access tools and diagnostic utilities to aid in troubleshooting.
Perform fixes as required, including remotely installing and upgrading software, and configuring systems and applications. Test fixes to ensure the problem has been adequately resolved. Perform post-resolution follow-up and document customer acceptance of resolution.
Qualification
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Required
Bachelor's Degree in Electrical Engineering, Computer Engineering or related discipline, or equivalent experience.
One - three years’ experience programming/troubleshooting electronic devices including PLC’s, VFD’s, related automation controls.
Professional verbal and written English communication skills.
Has the ability to adapt in an evolving fast-paced work environment.
Proficient with MS Office suite.
Occasional travel (less than 5%).
Primarily standard hours with occasional on-call support.
Preferred
Prior experience supporting customers through a variety of contact channels including chat, email, and phone.
PLC Programming experience, preferably in Allen Bradley ControlLogix, PLC 5, and SLC 500 series PLCs.
Familiarity with software applications interface with real time systems.
Company
DMW&H
DMW&H is a logistics company offering process consulting and turnkey system integration services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
