200+ applicants

Company

Wellfleet · 3 days ago

Customer Service Representative

United States

Part-time

Remote

Entry Level

$22/hr - $25/hr

1+ years exp

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Employee BenefitsHealth Care

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Responsibilities

Be responsible for customer service in support of student health products administered by Wellfleet.

Learn the basics of insurance

Understand the student health insurance products serviced at Wellfleet

Learn to navigate the LuminX claim system

Understand the customer service process

Meet and/or exceed productivity standards

Provide accurate responses to callers

Demonstrate a sense of urgency to ensure calls are answered within queue standards

Adhere to deadlines/turn-around times

Demonstrate the ability to comprehend and interpret documents, such as: training manuals, correspondence, brochures, cheat sheets etc.

Have the ability to multitask

Ensure that all voicemail messages are obtained, and calls are returned within 24 hours

Consistently maintain a positive and professional attitude

Communicate issues, concerns etc. to supervisor

Respond to email inquiries in a timely and professional manner

Perform other duties as assigned, or as situation dictates

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Health insurance knowledgeLuminX claim systemComputer proficiency

Required

A minimum of one years’ work experience in customer service preferably working in a health insurance setting, medical billing office, coding with a health care provider or related field

Possess effective communication skills and be patient, resilient and stress tolerant

Customer-focused with a genuine interest in helping others

Cooperative and enjoy working with others as part of a team

Mature, responsible and dependable with focus and attention to detail

Above average computer proficiency skills with ability to type

Stable work history

Excellent phone etiquette skills with the ability to multitask while maintaining integrity and quality of service