154 applicants

Company

Code and Theory · 3 days ago

Head of Technology Operations & Delivery

New York, NY

Full-time

Remote

Director/Executive

$230K/yr - $300K/yr

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Hiring Manager

Ben Kuncz

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Responsibilities

Lead the strategic direction for technology operations and delivery, ensuring alignment with business goals.

Foster collaboration across multiple disciplines to support high-impact and high-visibility initiatives.

Develop and implement strategies to enhance our delivery capabilities, especially in the federal government sector.

Develop a growth plan for the technical delivery team to support our technology's global scale and enterprise nature.

Oversee hiring, budget forecasting, and management.

Build and nurture a collaborative, high-performance culture.

Ensure adequate resource allocation and capacity management to meet project demands.

Optimize team utilization and balance workload across projects.

Evaluate incoming projects and prioritize based on business impact and urgency.

Determine resource needs to support efficient project kickoff and execution.

Collaborate closely with our Global Teams, Head of Quality Engineering, Production, Product Management, and Resourcing.

Ensure seamless project delivery, goal alignment, and clear communication across teams.

Work closely with global engineering teams to ensure alignment with business and delivery objectives.

Proactively identify potential risks and address project roadblocks.

Implement robust mitigation strategies to maintain timelines and quality standards.

Drive the adoption of industry best practices, emerging technologies, and process improvements.

Enhance operational efficiency and delivery capabilities.

Act as a primary point of contact for senior leaders.

Present project updates, resource requirements, and performance metrics.

Ensure alignment with organizational objectives.

Leverage experience in delivering technology solutions to federal government clients.

Ensure compliance with federal regulations and standards such as FedRAMP and FISMA.

Navigate federal procurement processes and maintain relationships with government agencies.

Qualification

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Technology OperationsAgile MethodologiesProject ManagementJIRAScrumKanbanTechnical DesignCloud PlatformsDevOps PracticesPMP CertificationLean Six SigmaStakeholder Management

Required

Extensive experience in technology operations and delivery, including advanced certifications (e.g., PMP, Agile/Scrum).

Master-level experience with Agile and other project management methodologies (SAFe, Lean Six Sigma, etc.).

Proven track record of managing large-scale, complex projects with cross-functional dependencies.

Deep engineering expertise with a solid process-driven mindset.

Experience leading Agile teams and familiarity with Scrum, Kanban, or similar frameworks.

Exceptional proficiency in tools like JIRA, Trello, Asana, or Identical for reporting and managing projects at scale.

Deep technical knowledge and experience with technical design/architecture across a range of web technologies (React, Next.js, Vue), native technologies (Swift, Kotlin, React Native), MarTech tools (CMS, CRM, eCommerce, Experiments, Analytics), data products (Data Management, ETL, ELT, Storage, Operations), and familiarity with cloud platforms (AWS, GCP) and DevOps practices.

Comprehensive understanding of federal government technology delivery requirements.

Experience ensuring compliance with key federal regulations such as FedRAMP, FISMA, FAR, and NIST standards, addressing cybersecurity, procurement, privacy, accessibility, and supply chain requirements.

Knowledge of government contracting and procurement processes.

Advanced abilities in project triage, prioritization, and resource management.

Ability to balance tactical execution with strategic planning.

Strong problem-solving abilities to address technical challenges and improve processes.

Exceptional skills in stakeholder management, with experience communicating project status and strategic initiatives to executive leaders.

Strong communication skills for interacting with both technical and non-technical stakeholders.

Expertise in team building, talent development, and fostering a collaborative, high-performance culture.

Bachelor's in Computer Science, Information Technology, Engineering, or a related field.