Alvaria, Inc. · 3 days ago

Technical Support Engineer

United States

Full-time

Remote

Entry Level

$50K/yr - $55K/yr

2+ years exp

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Customer ServiceElectronics

Hiring Manager

Pratima S.

Insider Connection @Alvaria, Inc.

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Responsibilities

Gain knowledge of assigned customers' technical and business environment.

Document and verify reported problems.

Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.

Engage additional resources when necessary.

Provide effective and consistent communication to management, peers, and account team in support of customer.

Working knowledge of main Alvaria products and strategy.

Adherence to support policies for phone, online portal and Salesforce requirements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PCsNetworksOS platformsDatabasesTelephonySoftware applicationsACDsTechnical CertificationsSecondThird languagesSalesforce

Required

Understanding of PCs, Networks, OS platforms, databases, telephony, software applications, and ACDs.

Demonstrated ability to learn complex software tools quickly.

Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.

Ability to use professional concepts and company policies and procedures to solve routine problems.

Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Ability to pass a background check may also be required.

Physical requirements include sitting for long periods of time.

2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.

Some travel, after-hours, or on-call work may be required.

RDA required resource (Restricted Data Access) U.S resource based.

Shift flexibility including weekends.