West Technology Group ยท 3 days ago
Associate Client Implementation Specialist
United States
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Develop a project schedule for internal teams and clients to guide necessary activities, ensuring timely completion.
Understand and execute assigned projects according to client needs, coordinating multiple tasks, and when necessary, engage cross-functional teams (e.g., sales) when client progress stalls or expresses a desire to delay.
Obtain, verify, and validate client requirements to ensure successful application setup and supportability, and effectively communicate those requirements and specifications to various audiences in small-scale project meetings, including clients and internal teams.
Coordinate the setup of new applications and ensure successful completion of assigned projects through project management.
Serve as a central point of contact for assigned clients, gaining a full understanding of the client success criteria, and ensuring those criteria are met upon project completion.
Create and maintain project documents and plans for all assigned projects, continuously monitoring them to ensure efficiency.
Conduct and schedule small-scale end-user training for clients on product features and functionality of applications, customizing each training to meet specific client needs.
Thoroughly document client training and communications to ensure all training maintains adherence to departmental and corporate policies and procedures.
Qualification
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Required
An associate degree from an accredited college or university with significant coursework in computer science, MIS, or a related field.
Equivalent work experience in a similar position may be considered in place of educational requirements.
At least 2 years of project coordination experience.
Proficiency in Microsoft Word and Excel at an intermediate level.
Preferred
Completion of a bachelor's degree from an accredited college or university
1 or more years of technical support/troubleshooting experience
Knowledge of programming languages (e.g., XML).
Benefits
Medical, dental, vision insurance
Health savings and flexible spending accounts
Mental health and wellness program (EAP)
Paid time off including vacation, holiday and sick time
401(k) retirement plan with company match up to 6% after one year
Tuition reimbursement & in house learning platform
Service awards. . . and much more
Company
West Technology Group
West (formerly Intrado Corporation) solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable - turning Information to Insight.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Krista Sanchez
Executive Assistant To Chief Operations Officer & Chief Information Officer
Company data provided by crunchbase
