Intelerad Medical Systems · 3 days ago

Technical Account Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Become the key technical contact for largest Intelerad customers, become an expert in their workflows and the way our customers use the product

Leverage technical abilities to enable customer growth, limit churn, and improve client satisfaction

Configure new workflows or modify existing workflows based on customer needs

Test new versions and features of our software for clients to improve upgrade experience

Manage escalations for client issues, act as liaison between Intelerad technical departments and the client, ensure resolution and recommend process improvement

Ensure development roadmap is aligned with the clients’ desired outcomes, improve overall client experience and bring value add

Assess training needs, recommend delivery options and provide additional training to support clients’ self-sufficiency

Funnel customer feedback and recommend the most efficient improvements to Intelerad’s cross-functional teams in order to ensure end-to-end great customer experience

Other duties as necessary

Qualification

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Technical Project ManagementCustomer SuccessHealthcare ITIntelerad ProductsTeam MobilizationRelationship Building

Required

Bachelor’s degree in Business Administration, Computer or a related field, or an equivalent combination of training / certification / experience

3+ years of experience managing technical projects and/or complex programs in the Software Industry (preferably in healthcare IT) or equivalent

Experience in Professional Services, Customer Success or Support field

Proven ability to demonstrate the value of software products and professional services

Ability to build relationships with clients at both the technical and executive levels

Ability to communicate and build rapport with internal management and other company personnel

Excellent English written and verbal communication, including the ability to work with all levels of internal and external organizations in an assertive manner

Preferred

1+ years of experience with one of Intelerad's current products (Ambra, PACS, Clario, Lumedx, Digisonics, etc.) or similar imaging technologies in radiology / cardiology

Experience in mobilizing teams to drive the planned business outcomes

Previous industry experience in healthcare IT Software is an asset