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Company

Wealth Enhancement Group · 3 days ago

Client Onboarding Specialist

United States

Full-time

Remote

Mid Level

$70K/yr - $80K/yr

3+ years exp

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Financial ServicesRisk Management

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Responsibilities

Support Advisor Teams with completion of client paperwork and account set up to support efficient onboarding of new clients. Includes, but not limited to, required WEAS (Wealth Enhancement Advisory Services,) advisory paperwork and custodial paperwork.

Review and establish complete and accurate account records in Salesforce (CRM) for opening new accounts and completing WEAS advisory paperwork

Timely follow up for client documents

Submission of all completed and signed documents to Suitability and custodian for review and approval

Accurate tracking and reporting of account openings

Ensure all onboarding activities comply with relevant regulations and internal policies, mitigating potential risks

Ensure consistency, efficiency, and adherence to onboarding processes within the regional location you are assigned

Assist with the quality control of our offshore partners/team members to ensure accuracy, completeness and that SLAs are being met

Assist with reassigning tasks from our offshore partners/team members to onshore team members to bring the task to completer

Actively promote and advocate for the firm’s centralized services to Advisor Teams and internal partners; clearly communicating the value and benefit of our services

Build strong working relationship with Regional Vice Presidents (RVPs) and Advisor Teams, acting as main point of contact for client onboarding

Communicate with RVPs, Financial Advisors and Advisor Teams to understand client requests and handle issue resolution

Educate RVPs, Financial Advisors, and Advisor Teams in the onboarding process by providing training and resources

Build and maintain strong relationships with IBM Team, assisting with training and mentoring

Participate in mentorship and training of junior team members

Participate in building the process and procedures to track requests, which will be systemized over time as well as define service levels

Define system access requirements (within Salesforce, custodians, etc.) to successfully support various advisors effectively and efficiently

Participate in document requirements to build functionality and processes in Salesforce to support process

Document and implement best practices, team standards, Service Level Agreements, and ensure that all team members are trained and updated on processes

Attend internal retrospectives and assist with change management to drive continuous improvement

Continuously review and improve onboarding process to enhance efficiency and client satisfaction

Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines and operational processes.

Demonstrates company core values and competencies

Understand financial terminology and products

Working proficiency with annuities, mutual funds, separately managed accounts, fixed incomes, stocks, options, alternative investments, hedge funds, charitable giving practices

Attend Client Services and company educational events

May attend vendor presentations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client OnboardingSalesforce (CRM)Financial TerminologyMicrosoft OfficeRelationship ManagementChange ManagementFlexibility Under PressureDocumentation Skills

Required

4-year college degree preferred

3+ years of industry experience

Strong attention to detail

Ability to prioritize workflow and projects; able to work with deadlines and flexible under pressure

Strong written documentation, version management and organization skills

Relationship and change management exposure, ability to have professional interactions in stressful situations

Good problem-solving skills

Ability to work as a Team Member; positive solution-focused attitude

Proficient with Microsoft Office

Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines and operational processes

Demonstrates company core values and competencies

Understand financial terminology and products

Working proficiency with annuities, mutual funds, separately managed accounts, fixed incomes, stocks, options, alternative investments, hedge funds, charitable giving practices