Braintrust · 3 days ago

Sr. UX Researcher (Remote)

United States

Full-time

Remote

Mid, Senior Level

CAD$98K/yr - CAD$158K/yr

4+ years exp

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Responsibilities

Develop and maintain a deep understanding of Hootsuite products and users, and leverage insights to champion user-centric decision-making

Lead medium to large-scale qualitative, quantitative, and mixed methods research studies with minimal supervision, including developing research plans, selecting appropriate research methods, recruiting participants, collecting and synthesizing data into meaningful insights, and socializing them throughout the organization

Build close, collaborative, and influential relationships with relevant stakeholders throughout the entire research process, proactively identifying knowledge gaps for user research to tackle, engaging stakeholders in research activities, and encouraging co-ownership and adoption of insights

Support research democratization efforts, such as coaching and training non-researchers on feasibility assessment, methodology selection, and other aspects of research, maintaining the research infrastructure (tools, templates, research repository), and ensuring research findings are widely shared and accessible

Develop a deep understanding of existing research, active projects, and strategic discussions in order to share existing research to further conversations and anticipate potential research needs

Identify new ways to level up our research practice by sharing knowledge within the team, improving research processes, engaging the organization, and scaling our impact

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

User ResearchQualitative ResearchQuantitative ResearchProduct AnalyticsWorkshop ModerationProcess Optimization

Required

Minimum 4 years experience as a User Researcher (experience working in an Enterprise or B2B SaaS product environment is a plus)

A strong portfolio of projects demonstrating impactful research insights with clear actionable outcomes to complex problems

Proficient in moderated and unmoderated qualitative research, surveys, product analytics, participatory research, and workshop moderation

Ability to identify opportunities for research, scope studies, and select appropriate methods.

Excellent verbal and written communication skills, ability to structure research findings into a clear, compelling narrative, and present your work

Strong interpersonal and collaboration skills, ability to interact and build solid relationships with diverse stakeholders, including product leadership, product managers, designers, and other researchers

Good organizational skills and strong attention to detail

Entrepreneurial mindset—you’re prepared to own your projects from beginning to end, think creatively, seek new and better ways of doing things, adapt to evolving circumstances, identify issues and opportunities, and tackle them proactively.

Experience optimizing existing processes. Ability to identify opportunities for process and operational improvements and advocate for change

Accountability: you hold yourself and others accountable to meet commitments

Influence: you assert your ideas and persuade others, gaining support and commitment and mobilizing people to take action

Resilience, Tolerance for Change/Ambiguity: you can effectively cope with ambiguity and change, finding ways to advance work and projects