Compassion International · 3 days ago

Sr. Product Support Specialist (Disaster Response)

Remote - USA

Full-time

Remote

Senior Level

$104K/yr - $130K/yr

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EducationNon Profit

Comp. & Benefits

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Responsibilities

Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.

Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.

Drives product support and serves the needs of Global Marketing and Global Partner Offices within their sub-speciality, including standards and training tools in alignment with the ministry's objectives. Serves as a key leader among cross-functional teams to provide holistic product support.

Strategically designs support and learning strategies of moderate to high complexity. Leads the design and development of Compassion's product support models to be implemented globally, including standards, activities, tools, resources and indicators. Equips and partners with Global Marketing professionals and global stakeholders and provides subject matter expertise within area of specialty.

Champions the use of product support measurements and provides ongoing subject matter expertise in using high quality data to measure program inputs, outputs, outcomes on a global scale. Aids Global Marketing and Global Partner staff by providing coaching and knowledge for measurement usage and interpretation. Serves as a subject matter expert regarding metric creation, collection and usage. Aware of and applies industry standards, national policies and best practices for data usage.

Strategically identifies and designs special training and complex initiatives and provides subject matter expertise regarding industry standards, national policies and best practices.

Identifies and solves complex global program process problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate to increase productivity and efficiency. Prepare supporting documentation such as presentations, future state maps, success metrics, business requirements and related impact analysis. Participates in and may lead the creation of new processes.

Defines and develops relevant metrics utilized to track overall product support and implementation success across the organization. Analyzes data for improvement opportunities and makes recommendations for increased efficiency / effectiveness.

Provides expertise and coaching to other product support and partnership staff in Global Marketing and Global Partner Offices. May provide expert input into deliverables of other specialists across levels and disciplines.

Qualification

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Product Support DesignData MeasurementCross-Functional CollaborationTraining DevelopmentProcess ImprovementChild Protection AwarenessCoaching SkillsIndustry Standards Knowledge