45 applicants

Company

Five9 · 3 days ago

Automation Engineer

United States

Full-time

Remote

Mid Level

3+ years exp

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Call CenterCustomer Service

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Engage with customers to acquire a rich understanding of their problems, needs, and goals

Deliver AI & Custom Services projects. E.g

Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms

Provide customers with configuration advice and problem resolution on Five9 product

Give customized training to ensure customers have a thorough understanding of these solutions

Consulting engagements

Effectively and succinctly communicate with both internal and external stakeholders

Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the technical domain

Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer ScienceCustomer-facing experienceAI implementationNatural language understandingGoogle DialogflowAmazon LexIBM WatsonAPI standardsSOAPXMLRESTJSONSaaSIaaSPaaSCRMACDIVRCall center practicesGoogle Cloud PlatformAmazon Web ServicesSalesforceContinuous improvementSolution architectureRelationship building

Required

Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent experience

Minimum three (3) years of experience in a customer-facing position

Ability to listen to a customer’s request, separate the problem from the requested solution, visualize the available options and communicate the available options efficiently and distinctly

Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction

Excellent English verbal and written skills

Ability to learn new skills quickly and digest new product features without assistance

An expert at developing positive and productive relationships with people

Passion for continuous improvement both technically and professionally

Knowledge of and experience implementing intelligent virtual agents, natural language understanding engines such as Google Dialogflow, Amazon Lex, IBM Watson, or Agent Assist platforms

Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating to them

Willing to travel up to 10% nationally with occasional international travel possible (valid passport required)

Preferred

Familiarity or technical certification in SaaS, IaaS, PaaS, networking, CRM, ACD, IVR and call center practices. Includes technical certifications in any related industry such as Google Cloud Platform, Amazon Web Services or Salesforce

Experience working on enterprise deployments involving multiple vendors

A strong combination of technical call center expertise, client development, and configuration experience

Creativity in solution architecture and design

Company

Five9

Glassdoor

4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1,001-5,000 employees

http://www.five9.com

H1B Sponsorship

Five9 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (8)

2022 (21)

2021 (16)

2020 (15)