ClearCaptions, LLC · 3 days ago
Customer Experience Operations Supervisor (100% Remote)
United States
Full-time
Remote
Entry, Mid Level
$59K/yr - $67K/yr
2+ years exp
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Responsibilities
Supervise and develop a team of front-line Client Care Specialists.
Monitor performance by listening to recorded calls and transcribed chats.
Provide weekly team and periodic 1:1 coaching to team members.
Support and deliver the company culture and directives.
Provide workforce management oversight to the team.
Analyze reporting to identify performance trends and opportunities for improvement.
Identify gaps in processes and partner to remediate.
Ensure compliance guidelines are understood and followed.
Maintain assigned team’s attendance records.
Complete trainings as scheduled and identifies new opportunities for growth.
Provide backup to peers and leadership when necessary.
Perform other related duties as assigned.
Qualification
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Required
Minimum 2+ years of successful leadership experience.
Strong workforce management skills.
Ability to problem solve with limited information.
Must have strong computer skills and knowledge of basic telephone technology.
Good organizational skills and attention to detail are essential.
Must have good interpersonal and active listening skills.
Exceptional customer service skills are a must.
Company
ClearCaptions, LLC
ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing community.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-03-25Acquired· by LSV Advisors
Leadership Team
Robert Rae
President and CEO
Recent News
GlobeNewswire News Room
2024-03-25
SalesTech Star
2022-03-10
Company data provided by crunchbase
