Be an early applicantLess than 25 applicants

Company

Salesforce · 3 days ago

Client Partner Senior Director (Professional Services) - Healthcare (Payer & Provider)

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$203K/yr - $338K/yr

15+ years exp

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Artificial Intelligence (AI)Cloud Computing

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Actively lead account/deal strategy and execute in the pursuit process of our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.

Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and lead strategy and drive customer adoption initiatives. Maintain through the life of the relationship.

Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance, financials and issue escalation/resolution during the course of delivery to ensure success.

Accountable for end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.

Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry and product expertise.

Optimally leads and encourages the Salesforce Professional Services team members engaged in the services delivery. Mentor and develop the team.

Anticipates, mitigates, and leads risk to Salesforce and the customer.

Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise-level technology transformationSalesforce products/platformC-suite relationship managementBusiness developmentClient relationship managementDelivery oversightStrategic account planningTechnical competenceOperational plans developmentProposal developmentDeveloping teamsRisk mitigationSystem development knowledgeMentoring

Required

10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies

15+ years of relevant consulting experience in professional services, including business development, management of client relationships and delivery oversight

Experience with Salesforce products/platform, preferably having led multiple large scale and complex Salesforce transformations

Experience working with customers to understand and solve their most pressing business challenges, and how to leverage Salesforce/technology to bring value and impact

Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.

Knowledge of technical competence to work with technical teams to develop comprehensive operational plans and address technical issues

Significant experience leading C-suite relationships at customers with strong executive presence and ability to quickly build credibility

Significant experience leading pursuit teams and driving deal strategy and proposal development process

Travel up to 50%, depending on customer needs

Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Company

Salesforce

Glassdoor

4.1

Salesforce is a cloud-based software company that provides customer relationship management software and applications.

Founded in 1999

San Francisco, California, USA

10,001+ employees

https://www.salesforce.com

H1B Sponsorship

Salesforce has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1485)

2022 (1712)