Alithya · 3 days ago

Service Delivery Manager

Alpharetta, GA

Full-time

Remote

Senior Level

5+ years exp

Maximize your interview chances

ConsultingInformation Technology

Insider Connection @Alithya

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage and coordinate working groups involved in the client’s projects;

Ensure accountability for the successful delivery of support services, leading to new opportunities with existing clients;

Serve as the primary point of escalation for any project-related issues or challenges;

Focus on building strong relationships with client leadership, positioning us as a trusted advisor;

Monitor the progress of support tickets and performance metrics, ensuring deliverables align with the statement of work;

Collaborate with team managers to lead motivated and successful teams focused on common goals;

Drive the onboarding process for new clients and facilitate knowledge transitions;

Work with team leads to triage priority issues, directing them to appropriate staff members;

Host status calls with clients;

Review weekly spending reports to ensure tracking against client budgets;

Manage enhancements, mini-projects, releases and any other services provided to clients;

Approve timesheets and expense reports;

Validate client billing by verifying hours billed and invoices sent;

Upsell services to clients when appropriate;

Review ticket history to identify trends, such as training needs, enhancement opportunities and problem areas;

Collaborate with sales, business development and managed services leadership to provide status updates on clients.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Oracle ApplicationsService Delivery ManagementProject ManagementJiraMicrosoft Office SuiteEnglish Proficient

Required

Bachelor’s degree or higher

Minimum of 5 years of experience in managing Oracle Applications implementation projects or supporting engagements in a project manager or service delivery manager role

Experience in a flexible, innovative and fast-paced work environment

Proficiency in Microsoft Office Suite such as Excel, Word, Outlook and PowerPoint

Ability to multitask and work independently

Excellent communication skills, both written and spoken, with the ability to engage with senior and executive-level management, and influence outcomes