U.S. Bank · 2 days ago
Fleet Customer Service Representative
United States
Full-time
Remote
Mid Level
$20/hr - $24.01/hr
4+ years exp
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Responsibilities
Provides high quality customer service by responding to telephone inquiries, requests and problems.
Researches, analyzes, and provides solutions that meet the customer’s needs.
Resolving customer inquiries and problems on first contact.
Providing customers with account information.
Resolving or referring billing disputes.
Correcting payment errors.
Revising fee and finance charges as appropriate.
Account maintenance.
Taking card, check or other orders.
Acting on lost or stolen cards/checks.
Researching customer problems that could not be resolved during the initial contact.
Qualification
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Required
High school diploma or equivalent
Typically four to five years of relevant experience
Must live in Kansas or Missouri
Preferred
Thorough knowledge of concepts, practices, policies and procedures of banking products and services
Effective telephone and interpersonal skills
Strong problem-solving and negotiation skills
Ability to handle difficult customer calls
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to identify and resolve/escalate problems
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO· nyse:USB
Leadership Team
Z
Zachary Boyers
CEO
John C Stern
CFO
Recent News
2024-11-08
2024-11-07
MarketScreener
2024-10-18
Company data provided by crunchbase
