Finalsite · 4 days ago
Data Support Specialist
United States
Full-time
Remote
Entry Level
2+ years exp
Maximize your interview chancesEdTechEducation
No H1B
Insider Connection @Finalsite
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Resolve client inquiries and issues related to data integrations and SSO across Finalsite's software platforms.
Maintain and support deployed third-party data integration and authentication configurations.
Coordinate and conduct phone or Zoom meetings to collaborate with clients and resolve escalated concerns.
Advise clients on best practices to ensure secure, efficient, and sustainable data solutions.
Attend daily standup and escalation meetings, and collaborate with Product and Engineering to ensure integrations and SSOs function as expected.
Stay informed on internal best practices and integration partner functionality.
Troubleshoot, investigate, and create detailed bug reports and product enhancement requests.
Strengthen the Finalsite brand by demonstrating excellence in product knowledge and customer service.
Assist with Product Support backlog, as volume dictates.
Participate in the After Hours On-Call Rotation
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Associate’s or Bachelor’s degree preferred, or equivalent experience.
Experience with XSLT / XPath for XML data transformations
Familiarity working with APIs using Postman or other tools
Advanced knowledge of Excel or Google Sheets.
Strong multitasking skills and ability to handle pressure in challenging situations.
Flexibility to cover evening and weekend hours when required.
Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
Preferred
Experience with CMS platforms (Wordpress, Squarespace, Wix, etc.) preferred.
Experience with mass communication products (email, SMS, voice) preferred.
2+ years of customer service or technical support experience preferred.
Company
Finalsite
Finalsite provides content management, mass notifications and enrollment management systems globally to K-12 schools.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-12-01Acquired· by Veritas Capital
2014-11-21Debt Financing· Undisclosed
2012-06-28Private Equity· Undisclosed
Leadership Team
Serg Hospodarets
Executive Vice President of Global Engineering
Recent News
2024-05-16
Fayette County Public Schools
2023-12-23
Salt Lake City School District
2023-12-23
Company data provided by crunchbase
