Kraft & Kennedy, Inc. · 3 days ago

Systems Analyst

USA

Full-time

Remote

Entry Level

$50K/yr - $70K/yr

3+ years exp

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Responsibilities

Provide technical assistance and support to end-users, addressing hardware, software, and network-related issues. Respond to service requests, troubleshoot problems, and resolve technical incidents within defined timelines. Escalate complex issues to senior team members or appropriate teams for further investigation and resolution.

Assist in the setup, installation, and configuration of desktop hardware, software applications, and peripherals. Collaborate with the team to ensure standardized desktop configurations, maintain inventories, and document deployment processes. Contribute to the development of efficient desktop deployment strategies.

Troubleshoot desktop-related problems, analyze symptoms, and identify root causes. Apply troubleshooting methodologies to resolve hardware, software, and connectivity issues. Collaborate with team members to share knowledge, obtain guidance, and ensure timely issue resolution.

Assist in software installations, upgrades, and patches to ensure desktop applications are up to date and compatible with the operating system. Follow best practices for software deployment and configuration management. Collaborate with senior team members to troubleshoot software compatibility issues.

Support the implementation and enforcement of desktop security measures, including antivirus software, access controls, and encryption. Assist in ensuring compliance with relevant regulations, industry standards, and organizational policies.

Develop user-friendly documentation, guidelines, and FAQs to enhance end-user knowledge and self-help capabilities. Collaborate with senior consultants to deliver training sessions and workshops to educate end-users on desktop technologies, software usage, and best practices.

Collaborate with clients and stakeholders to understand their desktop requirements, gather feedback, and provide support. Actively participate in client meetings and contribute to the development of desktop solutions that align with their business objectives. Maintain positive relationships with clients and promote excellent customer service.

Continuously enhance technical skills and knowledge of desktop technologies, industry trends, and best practices. Stay updated with emerging technologies and certifications relevant to desktop consulting. Seek learning opportunities, attend training sessions, and actively participate in professional development activities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows operating systemsSoftware installationDesktop technologiesWindows 11Windows Server 2019/2022Microsoft Group PolicyMicrosoft Endpoint Configuration ManagerIntuneMicrosoft cloud licensingMicrosoft certifications