49 applicants

Company

Maximus · 3 days ago

Manager - IT Change Mgmt

United States

Full-time

Remote

Mid, Senior Level

$67K/yr - $128K/yr

5+ years exp

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Business Process Automation (BPA)Consulting

H1B Sponsor Likely

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Responsibilities

Responsible for the daily execution, reporting, and delivery of IT change management activities in ServiceNow. Assess daily IT change requests and execute CAB authorizations according to IT change management policy and processes.

Manage and oversee the structured process that assesses, plans, reports, and properly authorizes changes within IT environments, ensuring all changes are implemented in controlled manner in compliance with policy and procedural requirements.

Provide guidance and education to the organization, change owners, and stakeholders in topics related to IT change management and IT governance, risk, and compliance.

Monitor and measure the effectiveness of IT change management services; make and implement recommendations for continual service improvement. Ensure performance targets are met for IT change management and IT governance, risk, and compliance.

Coordinate and collaborate interfaces between IT change management and other processes, and drive adoption of process automations and efficiencies to support Agile and DevSecOps release methodologies and pipelines.

Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.

Develop and implement a comprehensive change management strategy aligned with ITIL best practices.

Establish clear change management policies, procedures, and standards.

Continuously review and improve change management processes to enhance efficiency and effectiveness.

Assess the impact of proposed changes on IT services and business operations.

Prioritize change requests based on business needs and risk levels.

Collaborate with stakeholders to gather necessary information for informed decision-making.

Organize and facilitate regular CAB meetings to review and approve change requests.

Present change proposals to the CAB, highlighting risks, benefits, and potential impacts.

Ensure timely decision-making and effective communication with the CAB.

Oversee the planning, scheduling, and execution of changes.

Monitor change progress and address any issues or deviations from the plan.

Coordinate with technical teams to ensure smooth implementation.

Conduct thorough post-implementation reviews to evaluate the success of changes.

Identify lessons learned and implement corrective actions to prevent future issues.

Capture and share best practices to improve future change initiatives.

Assess and mitigate risks associated with changes to minimize potential disruptions.

Develop contingency plans to address unexpected issues.

Monitor and manage risks throughout the change lifecycle.

Effectively communicate change information to stakeholders, including technical teams, business users, and management.

Manage expectations and address concerns promptly.

Build strong relationships with stakeholders to foster collaboration and trust.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITIL Change ManagementIT InfrastructureITIL Foundation Certification

Required

Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Proven experience in ITIL change management practices.

Strong understanding of IT infrastructure and operations.

Excellent analytical and problem-solving skills.

Effective communication and interpersonal skills.

Ability to work under pressure and manage multiple priorities.

Strong organizational and time management skills.

Preferred

Certification in ITIL Foundation or higher is preferred.

Benefits

Health insurance coverage

Life and disability insurance

A retirement savings plan

Paid holidays

Paid time off

Company

Maximus

Glassdoor

3.5

Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.

Founded in 1975

Mclean, Virginia, USA

10,001+ employees

http://www.maximus.com/

H1B Sponsorship

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2021 (38)

2020 (46)