MasterClass · 3 days ago

Conversational GenAI Designer (Contractor)

United States

Full-time, Contract

Remote

Mid, Senior Level

$40/hr - $55/hr

5+ years exp

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Responsibilities

Identify and define use cases for the chatbot, detailing what the bot should and should not discuss.

Work with stakeholders to align conversational objectives with product goals and user needs.

Write conversational examples that span various interaction types, ensuring natural and meaningful exchanges.

Design multiple conversational flows that support user objectives, using storytelling principles and contextual adaptability.

Annotate and curate datasets to improve chatbot performance and personalization.

Review generated datasets for quality, accuracy, and relevancy to intended use cases.

Develop, test, and refine prompts to guide the chatbot in generating accurate, helpful responses.

Collaborate with data scientists and MLEs to evaluate the quality of fine-tuned models and iterate based on feedback.

Partner with data scientists, product managers, SMEs, linguists, MLEs, and UX designers to inform and refine conversation design.

Manage and prioritize work across multiple projects, ensuring consistent, high-quality outputs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Conversational DesignGenAIChatbot DevelopmentCopywritingDataset AnnotationPrompt EngineeringAI/ML ConceptsLinguisticsComputer ScienceUX DesignPsychologyCross-Functional Collaboration