Ketryx · 13 hours ago
Client Operations Associate
Boston, Massachusetts, United States
Full-time
Hybrid
New Grad, Entry Level
$62K/yr - $75K/yrKetryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years. As a Client Operations Associate, you’ll support customers from onboarding through long-term partnership, helping configure the Ketryx platform and applying structured problem solving to real challenges.
Artificial Intelligence (AI)Business Process Automation (BPA)ComplianceSaaSSoftware
Responsibilities
Support Customer Success: Partner with clients during onboarding and ongoing use of the Ketryx platform, helping them apply best practices for requirements, verification, and quality workflows
Configure and Support the Platform: Assist with configuring Ketryx to align with customer development processes, including requirements traceability, documentation workflows, and validation artifacts
Apply Engineering & Quality Thinking: Help customers reason through leaving evidence, verification activities, and structured development processes commonly used in regulated and safety‑critical environments
Troubleshoot and Problem‑Solve: Investigate technical and workflow challenges, escalate thoughtfully when needed, and follow through to resolution
Collaborate Cross‑Functionally: Share customer insights with Product, Engineering, and Quality teams to help improve the platform and internal processes
Support Quality & Compliance Efforts: Contribute to accurate, well‑structured documentation within the Quality Management System (QMS) and reinforce strong process discipline
Grow Your Technical Skill Set: Build fluency in regulated software development concepts such as requirements management, verification & validation (V&V), and the V‑model
Qualification
Required
Bachelor's degree in engineering, computer science, or a related technical field (or equivalent hands‑on technical experience)
Familiarity with concepts such as requirements, verification & validation, testing, systems engineering, or the V‑model (academic or professional exposure is sufficient)
Curiosity about or comfort working in regulated, safety‑critical environments (medical devices, biotech, pharma, aerospace, automotive, etc.). Prior regulated experience is a plus, not a requirement
Ability to understand and explain technical concepts clearly, both verbally and in writing
Comfort troubleshooting issues, asking good questions, and reasoning through complex workflows
Enjoys working across teams and building trusted relationships with customers and teammates
Benefits
Generous stock options possible
Generous PTO for full-time
Company
Ketryx
Ketryx is an AI‑driven compliance platform that automates documentation tasks and workflows for regulated product teams.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$57.05MKey Investors
Transformation CapitalLightspeed Venture Partners
2025-09-04Series B· $39M
2023-12-05Series A· $14M
2022-06-29Seed· $2M
Leadership Team
Erez Kaminski
CEO & Founder
Jan Pöschko
CTO & Founder
Recent News
Sourcery
2025-10-06
Company data provided by crunchbase