82 applicants

Company

Colibri Group · 3 days ago

Customer Service Representative - Sales

Ohio

Full-time

Remote

Entry Level

$16/hr - $20/hr

2+ years exp

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Continuing EducationEducation

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Responsibilities

Answer customer inquiries via telephone, internet, or email in a friendly and professional manner, and provide customers the requested information in a timely manner with an expected timeline via telephone, email, and Internet.

Track customer inquiries using online support management systems and tools.

Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues.

Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan

Participate as needed with onboarding and training of new team members

Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to login credentials and the use of OnCourse Learning’s multiple websites and applications.

Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft OfficeSalesforceTechnical Support

Required

High School Diploma required; College Degree preferred; 2+ years related experience

Ability to work efficiently in a high demand, team-oriented, and fast-paced environment required.

Technical background and knowledge with focus areas on desktop support; tablet and mobile device support is a plus, but not required.

Ability to maintain confidentiality.

Excellent customer service skills.

Excellent organizational, interpersonal, written and verbal communication skills.

Must be detail-oriented and possess exceptional problem-solving and follow-up skills.

Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook.

Ability to work well in a team structure, while moderately supervised.

Preferred

College Degree preferred

Preferred knowledge of Salesforce.

Company

Colibri Group

At Colibri, we collaborate with over 5 million professionals and partners to provide exceptional professional education solutions for licensing, continuing education, test preparation, and career readiness.

Founded in 1990

Providence, Rhode Island, USA

1,001-5,000 employees