EDCi · 2 days ago

QA Engineer

United States

Full-time

Remote

Mid Level

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Information TechnologyTelecommunications

Growth Opportunities

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Responsibilities

Develop and perform comprehensive quality testing on contact center integrations, simulating real customer interactions to ensure end-user satisfaction

Develop and execute test cases, document results, and track defects to resolution

Apply an analytical mindset to identify potential issues before they impact the customer experience

Define and document user procedures, manuals and workflows

Lead the creation and implementation of QA processes, ensuring they are scalable and efficient

Manage and track the status of requirements throughout the project lifecycle

Create and build a QA team to ensure implementation and integration builds

Make recommendations of effectiveness and efficiency for existing requirements, gathering processes and develop strategies for enhancing or further leveraging these processes

Develop a strong understanding of the products that EDCi leverages in our product/services portfolio

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Genesys Cloud ArchitectGenesys Cloud AdministratorBusiness requirements analysisTechnical requirements analysisSoftware solution developmentRequirements specificationsTesting proceduresAzure DevOpsMicrosoft ExcelSharePointVisioWorkforce Management toolsTelephony systems integration