Netfor, Inc. ยท 3 days ago
Support Desk Technical Representative-December2024
United States
Full-time
Remote
Entry Level
$16/hr - $16/hr
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Responsibilities
Provide timely and accurate information to incoming customer questions
Answering phone calls for customers needing technical assistance
Provides timely feedback to the company regarding service issues or customer concerns.
Thrives on getting positive customer satisfaction survey comments.
Assist customers with basic technical troubleshooting (point of sale systems, hardware, and software)
Processes customer orders/changes/returns according to established department policies and procedures.
Qualification
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Required
Ability to talk and type at least 35 words per minute
Strong and efficient communication skills
Strong ability to multi-task
Ability to identify the root cause
Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure
Must be independent, motivated, and innovative
Must be confident and flexible
Ability to work 100% from within our knowledge base without deviation
Punctuality with a positive attitude
Microsoft Office proficiency
Must have the ability to work with a diverse client base and use both technical and customer service skills
Must have a desktop or laptop (MAC, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
Windows 10 For Windows Systems RAM or Memory - 8GB or higher
Processor - I5 9500 or Ryzen 3 3100 or higher
SSD 256GB or higher with at least 100gb of free space
Preferred
Experience with troubleshooting Windows operating systems, multi-function printers, and networking a plus
The preferred applicant will have at least one technical or customer service certification if all other qualifications noted above are not met
A+, CompTIA, or similar certification preferred
Benefits
PTO plan (can accrue up to 76.96 hours/year within the first year)
401k
Health insurance
Dental
Optical
Company
Netfor, Inc.
The ART and Science of the Customer Experience is a proven combination of knowledge and understanding to create happy clients.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Medley
Founder and CEO
Recent News
Inside INdiana Business
2023-06-27
Company data provided by crunchbase
