167 applicants

Company

Gainwell Technologies · 3 days ago

Client Engagement Manager

Full-time

Remote

Mid, Senior Level

$53K/yr - $76K/yr

7+ years exp

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Health CareInformation Technology

H1B Sponsor Likely

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Responsibilities

This position is responsible for the engagement of several clients, including a top 10 client. Responsible for managing the client contract, relationship management, and ensuring that Gainwell operations perform according to contractual commitments. The Client Manager is also responsible for revenue generating activities and upselling new services to existing clients to achieve contract and corporate financial goals.

Prepares & monitors budget and revenue expectations for assigned client(s).

Works with client(s) to develop project approach and implementation plans.

Oversees development and implementation.

Reports to Client engagement leadership on progress toward strategic client growth and business goals.

Communicates/interfaces regularly with client(s).

Creates agendas and provides recaps for all client touchpoints.

Directs Gainwell contract operations to ensure successful delivery of services to client(s).

Identifies and continually seeks new sources of revenue.

Builds relationships with internal and external staff to ensure client expectations are being met or exceeded.

Manages client relationship; responsible for ensuring client satisfaction.

Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process).

Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities.

Supports collaboration between client engagement team, internal departments and operations staff.

Handles client(s) invoicing & accrual tracking.

Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client managementHealth insuranceHealthcare policyBusiness to businessCompliance managementMicrosoft ExcelMicrosoft WordMicrosoft PowerPointProject managementTableau

Required

Without bachelor’s degree, 7+ years relevant work experience with experience in one of the following areas preferred: Health insurance, Client service/business to business, Healthcare policy, Industry with high level of compliance (i.e. Finance), Large client management.

With Bachelor’s degree, 3+ years of relevant experience.

Ability to communicate both verbally and in writing, must be fluent in English.

Ability to be careful and thorough about detail. Strong organizational skills and note taking.

Ability to multi-task and to meet deadlines.

Ability to analyze information and use logic and process to address work-related issues and problems.

Demonstrates exceptional customer service and follow up skills.

Ability to negotiate and collaborate.

Ability to manage expectations, resolve problems, and develop opportunities.

Ability to manage projects.

Proficient with Microsoft Excel, Word, and PowerPoint.

Preferred

Knowledge of Tableau.

Benefits

Generous, flexible vacation policy

A 401(k) employer match

Comprehensive health benefits

Educational assistance

Variety of leadership and technical development academies

Company

Gainwell Technologies

Glassdoor

3.2

Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.

Founded in 2009

Irving, Texas, USA

10,001+ employees

https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (37)

2022 (101)

2021 (55)

2020 (2)