185 applicants

Company

Imprint · 3 days ago

Director of Technical Operations

United States

Full-time

Remote

Director/Executive

$220K/yr - $250K/yr

10+ years exp

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FinanceFinancial Services

H1B Sponsor Likely

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Responsibilities

Oversee business operations tasks by implementing and following standard operating procedures, ensuring consistent and effective task management.

Collaborate with cross-functional teams to identify and streamline non-engineering-related business processes for optimized efficiency.

Lead incident management efforts, ensuring timely response, triage, and resolution in alignment with SLAs and company standards.

Establish a robust incident escalation and communication process that guarantees transparency and accountability.

Develop and automate incident management workflows to enable seamless scaling and rapid response as business demands grow.

Serve as the primary communication channel between business stakeholders, external clients, and technical teams, ensuring clarity and alignment on operational and incident-related matters.

Develop clear and effective communication strategies for incident updates and resolutions to ensure all parties are informed of status and impact.

Identify opportunities to automate routine business operations and incident management workflows to enhance efficiency and enable scalability.

Collaborate with technical teams to implement automation solutions that reduce manual intervention and improve response times.

Build, lead, and mentor a high-class technical operations team, fostering a culture of excellence, accountability, and continuous improvement.

Provide training, resources, and support to team members to ensure operational expertise and readiness for evolving business demands.

Act as a conduit between technical operations, business stakeholders, and external customers to address operational needs and ensure alignment on business objectives.

Proactively identify and address stakeholder concerns, balancing technical requirements with business priorities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical OperationsIncident ManagementProcess AutomationStakeholder Engagement

Required

10+ years of experience in technical operations, incident management, or a related field, with a proven track record in business operations and team leadership.

Strong understanding of incident management processes and experience implementing standard operating procedures.

Demonstrated expertise in process automation for operational and incident management workflows.

Exceptional communication and interpersonal skills, with experience in managing relationships with business stakeholders, clients, and technical teams.

Leadership experience with a focus on building and scaling high-performing teams.

Strong problem-solving skills, with a proactive and strategic approach to operations and scaling.

Benefits

Competitive compensation and equity packages

Leading configured work computers of your choice

Flexible paid time off

Fully covered, high-quality healthcare including fully covered dependent coverage

Additional health coverage includes access to One Medical and option to enroll in an FSA

16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents

An understanding that successful remote work requires flexibility and an appreciation for asynchronous work

Access to industry-leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Company

Imprint

Imprint provides co-branded credit cards by collaborating with global brands to enhances user experience and rewards

Founded in 2020

New York, New York, USA

51-200 employees

https://www.imprint.co

H1B Sponsorship

Imprint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (3)

2022 (11)

2021 (7)