200+ applicants

Company

Mitratech · 3 days ago

HR Coordinator

United States

Full-time

Remote

Entry Level

$16/hr - $18.50/hr

1+ years exp

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B2BBilling

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Answer, triage and transfer client calls with high level of customer service

Manage incoming written client correspondence and phone calls for 90+% of the workday

Assign client requests based on expertise and availability

Create, update and process tickets with accuracy on our platforms

Collaborate and work well with others with interruptions in an occasionally loud environment

Email and phone communication of appointment reminders, follow-ups, and other communications

Research HR and related topics for HR services team to use when responding to client questions

Apply knowledge of client inquiries to develop and suggest content, site navigation and tech improvements

Schedule meetings, calls, training sessions in multiple platforms

Responsible for thorough and timely documentation and related requests through our systems

Maintain in depth knowledge of the Company’s internal proprietary platforms; assist with process development, documentation, and overall workflow improvements

Provide administrative support to team members on an as needed basis

Assist with special projects as needed to help advance the team and company’s operations, processes and efficiencies

Other tasks depending on the volume, needs and capacity of the Advisory Services department

Perform other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service skillsMicrosoft Office SuiteHuman Resources experienceInternet navigationEnglish proficiency

Required

1 or more years of experience working in a Human Resources, customer service or research role

Stellar customer service skills with a professional sense of compassion for difficult situations

Intermediate or greater Microsoft Office suite skills

Excellent interpersonal, communication, and presentation skills

Ability to build strong relationships and work well with peers, managers, and clients

High level of discretion and ability to follow policies on confidentiality

Ability to communicate with a wide variety or audiences

Ability to meet conflicting deadlines, manage multiple priorities with minimal supervision

Ability to work in a loud environment and manage distractions

Strong reading comprehension, internet navigation and research skills

Strong customer service skills; ability to listen to and understand complex HR issues

Ability to organize and efficiently manage multiple priorities with a sense of urgency

Ability to manage heavy telephone, email, and other message format volume

English proficiency - written and verbal

Company

Mitratech

Glassdoor

3.9

Mitratech is a proven technology partner for corporate legal departments, risk & compliance teams, and HR professionals.

Founded in 1987

Austin, Texas, USA

1,001-5,000 employees

http://www.mitratech.com

H1B Sponsorship

Mitratech has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (2)

2021 (2)

2020 (1)