LightFeather ยท 3 days ago
ServiceNow Administrator and Developer
Alexandria, VA
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesAnalyticsConsulting
No H1B
Security Clearance Required
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Responsibilities
Actively participate in Agile teams, with a focus on software development to meet mission-critical needs
Forge close collaborations with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements, leading the design of intricate, effective ServiceNow solutions aligned with those needs
Troubleshoot and resolve technical issues related to ServiceNow implementations and collaborate with support teams to provide swift resolution to incidents and problems
Provide Tier 2/3 break-fix support, ensuring issues are properly escalated from Tier 1 (ICE Service desk)
Manage platform/environment configuration and issue resolution
Work collaboratively with multidisciplinary teams, steering the implementation of ServiceNow solutions that adhere to defined requirements and maintain industry best practices. Engage in the development and continuous upkeep of advanced scripts, business rules, and client scripts
Concentrate on modernizing deprecated functionalities
Facilitate and oversee data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency throughout the transition. Confirm that data is strategically migrated to the most beneficial ServiceNow data structures, using out-of-the-box data schemas before creating custom tables and fields
Develop and maintain applications, including customer-developed solutions currently in production
Conduct detailed testing of ServiceNow configurations to confirm functionality, data integrity, and user experience. Address any issues and make necessary adjustments to ensure the solution meets the desired outcomes
Support end-user training to ensure smooth adoption of the implemented solution
Ensure the team's documentation, related to configurations, customizations, data schemas, and other technical decisions, is thorough and complete
Ensure system uptime, resource availability, reliability, and strict compliance with policies and procedures
Qualification
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Required
US Citizenship
Ability to obtain and maintain a security clearance at the Public Trust or above
Minimum of 3 years experience implementing ServiceNow solutions App Engine
Minimum of 2 years working with an Agile implementation framework
Minimum of 2 years implementing systems using Agile/Scrum methodologies
Minimum of 1 year in administration of a ServiceNow instance, including management of users, groups and roles, CMS development, ACLs, business rules, workflows, UI actions and policies, dictionary and catalog items
Familiar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principles
Strong scripting skills in JavaScript and GlideScript
Strong technical skills, including workflow configuration and business rule development
Experience in customizing UI and creating complex workflows
Knowledge of methods for integrating with external systems
Expertise in troubleshooting and resolving technical challenges
Detailed-oriented approach, complemented by superb problem-solving and analytical capabilities
Proficiency in contributing positively to a team-oriented, cooperative environment
Outstanding communication and interpersonal abilities, coupled with a professional manner for client and internal team interactions
Familiarity with techniques for enhancing performance optimization
Preferred
Prior or current security clearance at the Public Trust level or above is preferred
Data migration and integration experience
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
Company
LightFeather
LightFeather is an IT consulting firm that provides UI/UX design, DevSecOps, cybersecurity, analytics, data science, and cloud services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sarah Fahden
Founder & CEO
Company data provided by crunchbase
