40 applicants

Company

Snowflake · 3 days ago

Senior Technical Account Manager

California, United States

Full-time

Remote

Senior Level, Lead/Staff

$143K/yr - $218K/yr

8+ years exp

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AnalyticsArtificial Intelligence (AI)

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers

Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production

Develop, manage, and implement a strategy for efficient workload consumption

Work with Snowflake Product and Engineering teams to access new product innovations, private previews, and upgrade requirements

Act as the technical advisor for production workloads, often handling multiple use cases within large, complex organizations

Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution

Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise

Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Account ManagementPythonSQLScalaAWSAzureGCPDatabase ManagementData EngineeringCustomer Relationship ManagementSnowflake ExperienceCloud CertificationsCustomer Success

Required

B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience

Hands-on experience with Python, SQL, or Scala

8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role

5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment

Experience working with customers in one of the following industries; Retail/CG, Financial Services, Healthcare, Media & Advertising, etc.

Understanding of database management and data engineering concepts

Exposure to the partner ecosystem as it pertains to Snowflake solutions

Experience in customer-facing roles such as pre-sales, technical architecture, customer success, or consulting

Skilled in resolving complex escalations with senior customer executives

Excellent verbal, written, communication, and receptive listening skills

High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams

Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients

Excellent team player able to work with virtual and global cross-functional teams

Preferred

Hands-on Snowflake experience is preferred

Snowflake, AWS, Google, or Microsoft Cloud Certification(s) a plus

Snowflake Snowpro Advanced Certification is preferred

Benefits

Medical, dental, vision, life, and disability insurance

401(k) retirement plan

Flexible spending & health savings account

At least 12 paid holidays

Paid time off

Parental leave

Employee assistance program

Other company benefits

Company

Snowflake

Glassdoor

4.0

Snowflake is a cloud data platform that provides a data warehouse-as-a-service designed for the cloud.

Founded in 2012

San Mateo, California, USA

5,001-10,000 employees

https://www.snowflake.com

H1B Sponsorship

Snowflake has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (102)

2022 (257)

2021 (134)

2020 (129)