64 applicants

Company

LiveRamp · 3 days ago

Technical Account Manager

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $142K/yr

5+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Manage and own the overall success of technical workflows implemented for your customers to enable their campaign activation and measurement use cases.

Understand in-depth the technical configurations of your customers' LiveRamp workflows and continuously advise them on optimization strategies to drive additional business value from LiveRamp.

Provide technical and business context to internal teams when there is an issue related to your customers' configuration, convey what success looks like for your customers, and ideate on recommended solutions for your customers.

Relay the impact of system issues or outages to your customers, address all follow-up communications, and project manage technical needs associated.

Design and implement technical tests to improve the value that your customers derive from their LiveRamp products and to understand the impact of upcoming product changes to their workflows.

Collaborate cross-functionally with teams like Product and Support to create customer-specific rollout plans for product updates and new product releases.

Deliver required, unique customization in the platform on behalf of your customers, and work with Product & Engineering teams to move toward Product standardization.

Understand all technical cost-to-serve elements (e.g. ticket volume, cloud costs, etc.) associated with your customers and define plans to improve upon these.

Provide ongoing education to your customers, addressing technical and product capabilities of LiveRamp’s product suite.

Maintain comprehensive, internal technical documentation for your customers and provide regular runbook updates for your customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client relationship managementTechnical troubleshootingSQLCommand lineIdentity ResolutionDigital marketingCommunication excellenceTechnical documentation

Required

5+ years of experience in enterprise level client facing work.

You are a stellar client relationship manager with a proven history of client success/engagement/upsell with both technical and non-technical stakeholders at every level of the organization.

Communication excellence is a given. You understand client use cases and are an expert at bridging the gap between the Client, Operations, Product, and Engineering.

Diligent, swift, and prompt, working as needed to always answer emails or calls — prioritization mastery and responsive to ever-morphing, high-impact, urgent requests from multiple clients across multiple channels including Slack, video conference, email, in-person visits, etc.

SME of products, fluid at scoping pre and post sales solutions, while troubleshooting complex technical issues with technical teams simultaneously.

Familiar with SQL and is comfortable building intermediate level queries and modifying more complex ones to analyze data.

Familiar with command line / terminal environment and is comfortable handling / QAing / modifying customer data files.

Working knowledge of Identity Resolution at the individual and household levels.

Ability to learn technical concepts quickly and also teach these skills to others.

You thrive with independent work.

Remarkably driven and a stellar, organized multitasker.

Preferred

Advertising technology, digital marketing, or publisher ad platform experience.

Company

LiveRamp

Glassdoor

3.5

LiveRamp aspires to make it safe and easy for companies to use data effectively.

Founded in 1969

San Francisco, California, USA

501-1,000 employees

http://www.liveramp.com

H1B Sponsorship

LiveRamp has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (12)

2022 (39)

2021 (56)

2020 (21)