Oticon · 3 days ago

Audiology Tech Support - Remote (PST/MST)

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Offers an exceptional customer experience in every interaction

Provides hearing aid fitting solutions and recommendations to customers

Completes technical troubleshooting of instruments and software

Provides technical assistance with solving issues related to shell and production manufacturing

Assists in developing training programs for team members

Enters orders for hearing instruments and accessories as selling opportunities present during technical calls

Logs calls, customer complaints and creates/maintains B2B cases and contacts in Salesforce

Performs role-play exercises with new hires as needed

Assists in general chat support for the team

Ability to work in a fast-paced environment

Establishes collaborative relationships with both our customers and company colleagues

Meets or exceeds KPI requirements

May perform miscellaneous tasks/projects as directed by Audiology Tech Support Manager

Qualification

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Audiology DegreeClinical ExperienceMicrosoft OfficeHigh Internet Speed

Required

Candidate must have an Audiology Degree of M.S./M.A./Au.D. or HIS equivalent with 1 – 2 years clinical/field experience in audiological evaluations and hearing aid dispensing.

Proven ability to interact directly with customers and support their needs by providing technical expertise, collaboratively engaging to provide solutions, and building rapport

Pleasant, friendly, professional manner, with excellent verbal and written communication skills, problem-solving skills, and strong organizational skills

Experience working in a fast-paced environment with proven ability to prioritize and multitask

Requires a positive attitude, ability to work independently or as part of a team and have a genuine interest in people and desire to help.

Attention to detail and excellent follow up skills

Flexible team player

Proficient in working with Microsoft Office

Must have minimum high internet speed of 50 mbps (hard wired with Cat 5 cable and router)