Netfor, Inc. · 2 days ago

Customer Support Agent-December2024-Iowa

United States

Full-time

Remote

Entry Level

$16/hr - $16/hr

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Customer ServiceInformation Technology

No H1B

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Responsibilities

Provides timely and accurate information to incoming customer order status and product knowledge requests.

Processes customer orders/changes/returns according to established department policies and procedures.

Provides timely feedback to the company regarding service issues or customer concerns.

Thrives on getting positive customer satisfaction survey comments.

Qualification

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Knowledge base usageCustomer service experienceProblem diagnosisMicrosoft Office proficiencyTyping at least 35 wpm

Required

High school diploma or GED is required

Proven ability to communicate effectively both verbally and in writing

Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure

Must be an independent, motivated worker, and an innovative self-starter

An effective communicator who understands the importance of listening and being empathetic

Willingness to learn new skills and ability to adjust to changes quickly

Must be confident and flexible

Ability to work 100% from within our knowledge base articles, without deviation, per contractual agreements

Show up, show up on time, and display a helpful attitude

Strong ability to multitask

Ability to talk and type at least 35 words per minute

Must own a Desktop or laptop with the following minimum specifications: Desktop or laptop (MAC, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)

Operating System - Windows 10 For Windows Systems

RAM or Memory - 8GB or higher

Processor - I5 9500 or Ryzen 3 3100 or higher

SSD 256GB or higher with at least 100gb of free space