200+ applicants

Company

Oracle · 2 days ago

Technical Analyst 2-Support

United States

Full-time

Remote

Mid Level

$32.12/hr - $51.44/hr

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Data GovernanceData Management

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Responsibilities

Perform more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally

Perform more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers

Prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations

Collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals

Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation

Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.

Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.

Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.

Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.

Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cerner MillenniumDatabase ManagementLog File AnalysisClient Incident ResolutionDocumentation

Required

Provide functional and technical expertise to clients with Cerner Millennium software.

Troubleshoot service requests, retest workflows, resolve client incidents, and maintain frontend and backend applications.

Create documentation throughout the duration of an issue.

Perform more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.

Prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations.

Collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals.

Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.

Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.

Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks.

Identify associates and team priorities based on business direction and adjust when needed.

Lead by example and share knowledge and experiences with associates and team.

Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.

Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.

Identify the right talent to achieve the desired results.

Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week.

Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Refreshes each calendar year.

Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)