Alpha USA · 3 days ago

Salesforce Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

Sandbox environment management

NPSP configuration and customization

Identify and further requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

Identify unused or underutilized platform features

Create a platform roadmap and define priorities, liaising with stakeholders

Own the communication of any platform changes to end users and stakeholders

Data management to improve Salesforce data quality, implementing rules and automation as needed

Proactive system maintenance including Security Reviews, Release Updates, Health Check, and optimizer

User Support tickets

Monitor and improve user adoption

New user and ongoing user training

Technical documentation

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce AdministrationSalesforce NPSPSalesforce LightningProcess BuilderSalesforce IntegrationSalesforce CertificationData ManagementTechnical Documentation

Required

2-4 years of experience as a Salesforce Administrator, Developer or Specialist, preferably in a nonprofit environment

Strong experience working with Salesforce NPSP, including customizing objects, creating reports/dashboards, and automating business processes

Proficiency with Salesforce Lightning and knowledge of Salesforce tools like Process Builder, Flow, and Apex (basic)

Familiarity with nonprofit business processes and how they translate into Salesforce configurations (donor management, fundraising, volunteer tracking, etc.)

Experience with Salesforce integrations

Strong communication skills with the ability to train and support end users at all levels

Bachelor's Degree

Certified Salesforce Administrator or other Salesforce certifications