Aden · 1 year ago
Customer Success Lead
San Francisco, CA
Full-time
Onsite
Senior Level
$80K/yr - $120K/yr
5+ years expAden is an AI-native, multi-agent ERP platform designed to enhance operational performance for businesses. The Customer Success Lead will establish a scalable Success function to ensure client success and expansion, leading new client implementations and developing necessary processes.
AnalyticsAppsArtificial Intelligence (AI)Big DataBusiness IntelligenceCloud Data ServicesData IntegrationDatabaseEnterprise ApplicationsWeb Development
Responsibilities
Run customer implementation meetings, including kickoff and go live/training sessions
Design and build Project Management guide, Initial Setup Guide, kickoff deck, and other needed resources for all customer implementations
Collaborate cross functionally with Sales to scope one-time implementation fees and upsell opportunities and Solution Architects for onboarding alignment & project management
Ensure continued customer and internal alignment with implementation plan, including time-management and change-fees if initial scope exceeded
Design customer health check / check in process
Manage annual renewal process
Qualification
Required
5+ years in customer-facing roles, 3+ in similar CSM or implementation roles leading customer projects
Strong communication, collaboration, negotiation, conflict resolution, and presentation skills. Proven experience engaging customers
Project management, SOW development and tracking, billable utilization management
Expertise in building and streamlining processes, especially cross functionally and for software implementations
Collaboration with Sales, Product, and Engineering to drive customer impact + growth
Process-driven. You're a systems-level thinker and can build and streamline processes
Ownership mentality. You take initiative and responsibility; love accountability + growth
Communicator. You're an excellent communicator: clear, concise, and compelling
Problem Solver. You think critically and creatively to solve customers' problems
Adaptable. You're self-sufficient, self-aware, resourceful; bring structure to ambiguity
Curious. You have a growth mindset and spirit of experimentation, a lifelong learner
Entrepreneurial. You thrive in a nimble, lean, unstructured, fast-paced startup
Benefits
Company-performance-based bonuses
Shared company vehicle
Daily lunches covered
Medical, dental and vision healthcare coverage
Company
Aden
AI-native ERP for Operations Leaders
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.35MKey Investors
Y Combinator
2023-08-15Seed· $1M
2021-09-01Seed· $2.2M
2020-08-25Pre Seed· $0.15M
Leadership Team
Vincent Jiang
Co-founder and CEO
Recent News
Company data provided by crunchbase