Blanchard · 2 days ago

Temporary Help Desk Specialist

Escondido, CA

Full-time

Remote

Entry Level

$28/hr - $31/hr

2+ years exp

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Responsibilities

Answer help desk phone calls in a timely, efficient manner responding to general questions related to company supported applications.

Record time of calls and type of call received in a log.

Performs data entry to record all incoming Help Desk requests.

Research, isolate, resolve and follow-up with end-users on system inquiries, hardware questions, problems and repairs in a timely and reliable manner.

Generate, maintain and update help desk correspondence and procedural documents as requested.

Schedule, configure and install new hardware and software applications as needed.

Coordinate, install and troubleshoot problems associated with the company phone and voicemail systems.

Communicate, coordinate and follow-up with vendors on hardware repairs, service requests and general questions as needed.

Performs other related duties as assigned by management.

Qualification

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Microsoft O365Windows operating systemsComputer hardwareTelecommunicationsMac softwareA+ certificationMCSA certificationCommunicator

Required

Good Communicator

Customer-service oriented.

Detail-oriented

Strong knowledge of Microsoft O365 and 2013/2016 Suite.

Strong knowledge of Windows operating systems (Windows 10 a plus).

Knowledge of computer software, hardware, telecommunications, computer theory, web technology.

Knowledge of Mac software and hardware.

Four-year degree with two to four years related experience, such as software trainer, help desk technician, customer service or equivalent combination.

Experience troubleshooting and resolving computer-related problems/issues.

Experience with multiple operating systems.