Novonesis · 2 days ago

Technical Service Manager - Dairy

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Maximize your interview chances

Biotechnology Research

Insider Connection @Novonesis

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Executing in-field demonstrations, evaluations and/or plant trials, trial design, Solving troubleshooting methodology, plant audit at existing and prospective customers supporting Account Managers in sample collection, data collection, data analysis, and summary reports. Making in person calls to strategic accounts and targeted accounts as designated.

In partnership with the Account Managers, providing overall technical support, insight and perspective to existing and potential customers based on educational background, industry experience, and ongoing training and competency development.

Using tools such as Coaguasens, Coagusens Flex, Lactosens, Six Sigma analysis to interpret results and provide suggestions based on those results,

Developing and assisting with the preparation and review of technical information, manuals, technical articles, process and presentations. Conducting training programs for customers and or industry trade groups.

Participating in industry and Novonesis technical meetings.

Supporting other Dairy Regions and cross trains with global applications staff.

Providing technical consultation to customers and Novonesis staff via telephone.

Completing all reports and plans on time as assigned by management.

Maintaining accurate account records and files including salesforce.com.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Dairy plant operationsData analysisTechnical consultationSix Sigma analysisMicrosoft OfficeSAPEnglish languageNetworking capabilitiesPlant trial designTraining programs

Required

Ability to read, write and speak English.

Requires the ability to read and write procedures, written instructions, policies, or documentation to implement daily activities.

Must be able to ask 'why' and strive to understand what we do, how we can improve and how our products can help customers reach their end goal.

Ability to utilize product knowledge to determine best course of action for customers.

Ability to troubleshoot in complex plant environments and outline potential solutions in a methodical manner.

Ability to work effectively with all levels of internal customers and have networking capabilities.

Possess a working knowledge in Microsoft Office programs and SAP.

Must be a self-starter with drive and initiative and work with little supervision.

These characteristics are normally acquired through a BS and/or MS degree in dairy science, food science, biology or chemistry degree is preferred, and a minimum of five years of practical experience.