Zinier · 2 days ago
Solutions Architect
LATAM, US
Full-time
Onsite
Mid, Senior Level
6+ years exp
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Responsibilities
Understand core KPIs and goals of the customer
Identify customer’s key business requirements, map these to our product capabilities and identify solutions on how we can address these gaps
Collaborate with presales consultants to provide guidance regarding requirements feasibility and their alignment to the features provided by the platform. The Solution Architect will explore ways to maximize the use of Out of the Box functionality to resolve the customer’s needs in a very consultative fashion and identify product enhancements where needed, as well as support the sales teams in responding to technical questions during the sales processes such as RFP’s.
Own the Solution Scope in Statement Of Work document (SOW)’s and support the sales and executive teams during the negotiation of the corresponding contracts.
Facilitate the effort estimation, ensuring all the main elements of the solution are taken into consideration for cost and implementation timeline determination.
Contribute to evaluating, selecting, configuring, and customizing product features, while maintaining the highest standards for implementation and integration
Gather, write and review customer’s business and technical requirements and come up with well-thought technical project specifications, environment needs and expectations based on architectural best practices.
Guide and review technical implementation documentation (Low Level Design) with performance optimization and scalability in mind, as well as produce process workflow diagrams, user stories and technical mockups.
Determine technical constraints or limitations of the proposed solution that is presented to the customer.
Reduce time to market by identifying creative ways to deliver core product capabilities first
Coordinate with Delivery Managers and Solution Developers to maintain project schedule, and mitigate any delays by accurately providing time and effort estimates.
Lead complex/customized solution demonstrations to customer stakeholders.
Develop strong working relationships with other teams within the organization and foster cross team collaboration, share feedback with other teams to improve how work gets done.
Qualification
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Required
6-10 years of SaaS experience in a professional services / client-facing capacity.
Experience in designing complex solutions, defining API specifications, technical workflows and high level solution architectures.
Good technical knowledge of various Enterprise applications, integration, workflows, databases, etc.
Excellent customer-facing skills
Field Service Management expertise is a must
Strong self-organization, time management and prioritization skills.
Attention to details, excellent follow through, accountability and reliability.
Experience engaging with people across a variety of levels with diverse backgrounds.
Strong Spanish and English communication skills are required.
Knowledge of data models, relational databases, use cases and strong UML or BPMN skills.
Background in developing solutions in JavaScript and a good understanding of JSON, including DOM manipulation and the JavaScript object model.
Experience working with JIRA, Confluence or other ticketing and project management systems.
Preferred
Past experience working in a fast growing startup (servicing enterprise or mid size businesses) with an evolving product roadmap is a plus
Past experience in finding creative solutions to manage product gaps
Experience with Agile client services and solution delivery is preferred.
Additional languages such as Portuguese or other languages used in the LATAM region are a plus.
Benefits
Paid parental leave
Paid holidays (extra quarterly paid time off)
Paid time off to volunteer at non-profit organizations
Personal development opportunities
Professional stretch assignments
Company
Zinier
Zinier offers a low-code field service automation platform that provides a combined power of humans and technology.
51-200 employees
H1B Sponsorship
Zinier has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
2021 (4)
2020 (10)
Funding
Current Stage
Growth StageTotal Funding
$120MKey Investors
ICONIQ GrowthAccel
2020-01-15Series C· $90M
2019-03-05Series B· $22M
2018-01-15Series A· $8M
Leadership Team
Arka Dhar
Co-Founder
Robert Hancock
Regional Vice President of Sales
Recent News
EIN Presswire
2024-11-04
Company data provided by crunchbase
