Phil, Inc. · 2 days ago

Head of Design

United States

Full-time

Remote

Senior Level

5+ years exp

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BiotechnologySoftware

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Alex Maher

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Responsibilities

Define and lead the design strategy for internal operations tools, optimizing workflows for quality and efficiency.

Collaborate with pharmacists and internal stakeholders to gather insights and translate them into user-friendly software solutions.

Lead the design of patient-facing experiences that enhance ease of use and accessibility.

Work with product and engineering teams to execute the design roadmap and ensure smooth implementation.

Champion user-centered design and foster a design-thinking culture within the organization, including service blueprinting.

Track and report on key performance metrics related to operational quality and patient experience.

Oversee design from research through execution, ensuring top-quality outcomes.

Qualification

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Design leadershipUser-centered designSoftware designInternal operations toolsStakeholder collaborationDesign portfolio