Trainer - Instructional Designer @ Firstsource | Jobright.ai
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Firstsource · 3 days ago

Trainer - Instructional Designer

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BankingCustomer Service
Hiring Manager
Wendy Werner
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Responsibilities

Develop and implement comprehensive training strategies and curricula that support organizational objectives.
Lead and facilitate training sessions for employees at all levels, utilizing a variety of instructional methods.
Assess training needs through stakeholder engagement, performance analysis, and feedback mechanisms.
Mentor and coach junior trainers, providing guidance on training delivery and best practices.
Evaluate the effectiveness of training programs through assessments, surveys, and performance metrics, and make recommendations for improvement.
Collaborate with leadership and department heads to identify skill gaps and develop targeted training solutions.
Stay current with industry trends and best practices in training and development.
Manage training budgets, resources, and schedules to ensure efficient program delivery.
Create and maintain training documentation, including manuals, guides, and reports.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare FEP claims processMedical claims experienceEmployee training designDevelopment certificationInstructional designE-learning toolsLearning management systemsProject management skillsTime management skills

Required

Experience in healthcare FEP (Federal Employee Program) claims process
High school diploma or equivalent
Medical claims experience
At least 3-5 year of experience in designing and delivering employee training and development programs

Preferred

Certification in training and development strongly preferred
Familiarity with healthcare industry standards and regulations

Company

Firstsource

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Firstsource provides BPO solutions to organizations in banking, healthcare, telecoms, and media.

Funding

Current Stage
Late Stage
Total Funding
$40M
Key Investors
Excelsior Private Equity Fund
2012-10-26Acquired· by RP-Sanjiv Goenka Group
2000-05-23Series Unknown· $25M
2000-02-17Series A· $15M

Leadership Team

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Arun Tyagi
CEO - Asia Business Unit
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Vipul Khanna
MD & Chief Executive Officer
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Company data provided by crunchbase
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