Zoom · 2 days ago

Technical Support Engineer

United States

Full-time

Remote

Mid Level

$65K/yr - $159K/yr

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CollaborationInformation Technology

No H1B

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Responsibilities

Providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Reporting design, reliability and maintenance problems or bugs to design engineering/software engineering.

Being involved in customer installation and training.

Providing support to customer/users where the product is highly technical or sophisticated in nature.

Applying company policies and procedures to resolve routine issues. Works on problems of limited scope.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportCCNA CertificationNetwork+ CertificationSSCA SIP CertificationCCaaS ExperienceVoIP ExperienceNetwork FirewallsNetwork SwitchesCustomer InstallationTechnical Troubleshooting