TLDR · 2 days ago
Account Manager
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Responsibilities
Client Relationships: Be the face of TLDR for our clients, leading post-sale engagement and building trust.
Campaign Oversight: Manage accounts from onboarding through campaign completion, aligning with client goals and maintaining a seamless, high-quality experience.
Client Advocacy: Act as the voice of our clients within TLDR, bringing valuable insights that help refine our services.
Project Management: Work closely with our creative team to ensure ad content aligns with client goals and TLDR standards.
Upselling and Growth: Identify upselling opportunities by highlighting additional value through TLDR’s unique advertising options.
Cross-Functional Collaboration: Work alongside sales, ops, and creative teams to resolve client issues swiftly and maximize satisfaction.
Performance Analysis: Regularly assess and report on campaign performance, keeping clients informed and setting up future opportunities.
Industry Expertise: Stay up-to-date with trends and best practices to provide clients with forward-thinking advice and keep TLDR competitive.
Qualification
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Required
2+ years of Account Management or Sales experience in the media/advertising industry
Strong relationship-building skills, with a talent for handling complex client conversations and finding win-win solutions.
Comfortable working with cross-functional teams to achieve shared goals.
High EQ, empathy, and active listening skills to better serve clients.
Ability to operate in a highly ambiguous, fast-paced collaborative environment
Benefits
Unlimited PTO - most team members will enjoy 2-3 weeks off per year + holidays
401(k) plan
Comprehensive medical, dental and vision benefits with 100% paid option
Paid parental leave
Hardware stipend - we're on Macbook Pro M3s, get a new monitor, headset, chair on us
Learning & Development stipend - we are a curious group that believes in learning