200+ applicants

Company

Relevate Health · 2 days ago

Information Technology Support Analyst

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Provide first-level technical support for hardware and software issues, including troubleshooting and resolving problems related to desktop computers, laptops, printers, and other peripherals.

Install, configure, and maintain IT systems, including operating systems, drivers, and software applications. Ensure all systems are up-to-date with the latest patches and updates.

Assist end-users with technical issues, answer questions, and provide guidance on the use of various software applications and tools. Conduct training sessions to improve user proficiency.

Perform regular maintenance tasks, such as system backups, disk cleanups, and software updates. Monitor system performance and take proactive measures to prevent issues.

Create and maintain documentation for IT procedures, troubleshooting steps, and user guides. Update the IT knowledge base with relevant information and solutions.

Assist with account management tasks, including monitoring for accounts that are out of compliance, removing old accounts, and following proper account maintenance cycles.

Work closely with other IT team members to resolve complex issues and implement new technologies. Participate in IT projects and initiatives as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

WindowsMacOSMicrosoft Office SuiteNetworking principlesTroubleshooting techniques

Required

Proficiency in Windows and macOS operating systems

Proficiency in Microsoft Office Suite and common desktop applications

Knowledge of networking principles and basic troubleshooting techniques

Excellent verbal and written communication skills

Ability to explain technical concepts to non-technical users

Strong analytical and problem-solving skills

Ability to diagnose and resolve technical issues efficiently

A customer-focused attitude with a commitment to providing high-quality support and service

Bachelor's degree in Information Technology, Computer Science, or a related field

Minimum of 2 years of experience in IT support or a similar role

Company

Relevate Health

Relevate Health is your omni know-how expert – delivering data-driven engagement and omnichannel activation for your targeted health care audiences, with local impact and national scale to meet the demands of your brand.

Founded in 2015

Cincinnati, Ohio, USA

201-500 employees